AI-Powered Customer Sentiment Analysis Software
Get instant visibility into customer emotions, feedback, and market trends across all your channels, powered by advanced AI that works behind the scenes.
Collect Customer Feedback From Every Channel
Clariv brings all your customer conversations together, so you always know what customers are saying, no matter where they say it.
Online Reviews
Your customers share their most honest thoughts in online reviews, and Clariv makes it easy to track them all. You see what people love, what they don’t, and which topics keep coming up without switching between platforms.
Social Media Comments
Social channels are where customers react in real time. Clariv pulls those comments together and helps you understand how people feel about your brand the moment they say it.
Customer Sentiment Analysis
Understand how customers feel across every interaction. Clariv analyzes messages and conversations to identify emotions and intent-so you can act on feedback faster.
Customer Support Interactions
Support chats and emails reveal the challenges your customers are facing. Clariv turns these interactions into insights, showing you what needs fixing and where customers are getting stuck.
Website & App Feedback
Customers leave feedback on your site or inside your app. Clariv gathers those moments instantly and helps you understand what users felt right when they experienced it.
In-Store or On-Site Feedback
Not all feedback happens online. Clariv helps you collect and understand comments from kiosks, tablets, QR codes, or in-person forms. giving you a full picture of your customer experiences and emotions.
Smart Customer Sentiment Breakdown
Clariv reads every review and message like a human would, picking up emotions, context, and the topics people care about. You instantly see what’s driving customer satisfaction and what needs attention.
- 95%+ accurate emotion detection
- 3x faster insight discovery comparatively
- Instant visibility into what’s working and what’s not
Trend & Pattern Detection
Instead of digging through feedback manually, Clariv connects the dots for you. It spots rising issues, repeated complaints, and changes in customer mood across locations and channels.
- 6x earlier detection of recurring issues
- 40% more trends uncovered through automation
- Fewer surprise dips in ratings or customer experience
Predictive Sentiment Insights
Clariv doesn’t just show what happened, it gives you a sense of what’s coming. With AI-powered forecasting, you can anticipate shifts in sentiment, spot churn risks, predict future trends to stay ahead of customer expectations, and achieve a competitive edge.
- 25% better forecast accuracy powered by AI
- 50% fewer last-minute escalations through early signals
- Higher retention with pre-emptive action on sentiment dips
Analyze Your Brand Sentiment
Clariv shows you exactly how customers feel about your brand across every channel. You see the emotions behind reviews, comments, and messages-so you always know where you stand.
- Real-time sentiment scoring across all channels
- Week-over-week sentiment tracking
- Spot the topics customers talk about most
Get Alerts on Negative Sentiment
You don’t have to hunt for problems; Clariv notifies you the moment customer sentiment drops. You catch issues early, long before they spread or impact ratings.
- Instant alerts when negative sentiment spikes
- 70% faster response time to customer issues
- Reduced rating drops through early interventions
View All Insights in a Single Dashboard
You can get to view everything, reviews, comments, trends, alerts, and reports in one clean, easy-to-read dashboard. No switching tabs or tools for different analyses. No digging for answers, just instant answers
- 80% fewer tool switches with one unified hub
- 1 dashboard for all channels and locations
- Hours saved weekly through organized, centralized insights